Can't connect to 1.ai over SFTP - failed auth
  • I just got 1.ai hosting, and I'm not able to connect via SFTP (Cyberduck and Filezilla both fail).
    I'm sure my password is right because it's stored in LastPass - and logging into the web interface works fine.
    My password has a few symbols in it. Is this causing errors somewhere along the pipeline?
    If there's a way to reset/change my password, can someone point me towards it?

    Thanks!
    Alex

    edit: Oh, and yes - I did try with and without ai_ on the username - as well as name.1.ai, just 1.ai, and so forth. c;
  • hello alex not sure but I can reset it if you email me at dotgeek @ 1 dot ai

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